Booking Conditions

 

Limitation of liability and indemnity

By booking a tour, the passenger acknowledges and agrees that Cross Country Tours, trading as All Australian Journeys (herein referred to as AAJ), and all other companies associated with your tour, will take all reasonable steps to provide an enjoyable tour. Nothing herein restricts passengers from exercising their rights and remedies pursuant to the law.

 

Privacy

Your privacy is important to us and we take our obligations seriously when collecting and storing your personal information. A copy of our Privacy Policy may be requested by contacting our office or can be found on our website at www.aaj.com.au/Privacy-Policy.

 

Our responsibility

AAJ acts only as a booking agent making reservations with the companies or associates offering the services contained in each itinerary. While acting in good faith, AAJ does not accept any responsibility for default causing loss or injury to person or property whether by negligence or otherwise on the part of the operator or accommodation managers/owners or their employees. AAJ has made every effort to ensure the quality of accommodation and the accuracy of the itinerary, but shall not be liable for any dissatisfaction the passenger may have with the accommodation and touring or any injury, damage or loss caused by the change or withdrawal of any price, detail or other item or service. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. In addition, AAJ shall not be held responsible for any loss of quality of goods or services supplied or any changes beyond our control made by third parties.

 

Alteration of itinerary

Itineraries are printed as a guide and are correct as at the time of printing. We reserve the right to alter itineraries without notice due to availability, weather, road conditions, or any other reason we perceive to be in the best interests of our passengers. All additional expenses incurred as a result of any delays, cancellations, or alterations will be the sole responsibility of the passenger. Unless booked with your holiday tour, availability of own cost options are unable to be guaranteed.

 

Confirmation of bookings

A deposit of $200 per person is due within 14 days to confirm your booking. A 30% progress payment is required 180 days prior to departure or as otherwise indicated on individual tour itineraries. Your final balance is payable 45 days prior to departure. Fares may alter if changes occur beyond AAJ’s control. Wait-listed travellers may be accepted if tentative bookings are not finalised by the above payment dates. We accept cash, direct deposit, cheques, money orders, eftpos and Mastercard or Visa.

 

Fare inclusions

Fares are based on a per person twin share basis and include air conditioned coach travel, services of a professional AAJ Coach Crew, accommodation, all entrance fees and meals as stated in the itinerary. A single supplement applies for all passengers requesting the sole use of motel accommodation. Single supplement does not guarantee sole seating on the coach. Single travellers wishing to twin share can pay twin share price only as we will organise your accommodation with another traveller of the same gender. Where a traveller requests us to organise someone to share with them on a twin share basis, or makes their own arrangement, they will be liable for any additional costs if either party or they mutually decide to travel on their own. AAJ will not be liable for any additional expenses incurred on their behalf.

Any increases in flight prices, fuel surcharges, taxes or any other price rises charged to us by our suppliers may be passed on to passengers. Fares are correct at the time of printing.

 

Taxi Home Pickup and Return*

A door to door service is offered on tours where a passenger lives (or is joining the tour) in the Greater Brisbane Area and “Taxi Home Pickup and Return*” is listed under the inclusions on the individual itinerary. The area covers anywhere from Bribie Island in the north, Ipswich and surrounds in the west to Jacobs Well in the south. A door to door service may be available to passengers outside of these areas (at an additional cost); please speak to our staff at time of booking if you would like further information.

 

Tour participation – fitness for travel and dietary requirements

Passengers accept that it is their responsibility to ensure that their health is in a state which allows them to enjoy the tour and successfully complete the activities that the tour offers. It is essential for you to address any medical conditions/dietary requirements with us at the time of booking. These special requirements will be requested, however they cannot be guaranteed.

 

Clients agree to accept the authority and decisions of AAJ’s representatives while on tour. If in the opinion of any such persons your mental, physical, medical or other condition renders you incapable to care for yourself, causes you to become a hazard to yourself or other passengers, or results in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday. AAJ is not liable to you for any costs associated with such a decision and you will not be refunded for any part of the package. If you are affected by any such condition that might affect your or others’ enjoyment or active participation on the tour, you must advise us at the time of booking.

 

Luggage

Each passenger is entitled to bring a cabin bag on board with a maximum weight of 5kg and one suitcase only, with a maximum weight of 20kg unless otherwise stated on individual tour itineraries. Couples travelling together are requested to use individual suitcases. Although AAJ staff may handle your luggage, your suitcase should be of a size and weight you could manage yourself. All luggage is entirely at the owner’s risk for loss or damage.

 

Cancellation policy

Please notify us as soon as a problem arises that may affect your travel plans. For the convenience of wait-listed travellers, it is essential to notify us by phone on 1300 631 383 as soon as a necessity arises to cancel a booking.

 

Travellers must choose to take advantage of AAJ’s Traveller’s Refund Guarantee or to take a travel insurance option. AAJ is licenced to handle travel insurance in house and can issue policies as required.

 

Cancellation fees are outlined on each individual tour Trust Receipt.

 

AAJ’s Traveller’s Refund Guarantee

The Traveller’s Refund Guarantee is only available on tours where it is listed under the inclusions on individual itineraries. Should you need to cancel one of these tours owing to illness or accident, on presentation of a medical certificate you will receive a full refund.

 

AAJ’s Traveller’s Refund Guarantee is provided at no extra cost, however it is null and void if a passenger holds a current travel insurance policy for the tour being undertaken. If a travel insurance policy is held, please note that 100% of the tour fare will be forfeited as at the final payment date for each individual tour.

 

AAJ’s Traveller’s Refund Guarantee does not cover our selection of international departures or selected Australian holiday tours involving other tour operators. It also does not cover lost or stolen luggage, ambulance expenses (if not a Queensland resident), or extra accommodation for you or your travelling companion. Please ask our team if you are unsure.

 

Cancellation before travel: If on written advice of a medical practitioner, due to illness or accident, a traveller and companion will be unable to commence their tour that is totally operated by AAJ, a full refund will be made up until the day of travel.

 

Curtailment of Australian holiday tours: If because of unforeseen circumstances a medical practitioner advises of curtailment earlier than planned, a traveller and companion will be entitled to the equivalent cost of a coach fare home plus any refundable portion for accommodation or entry fees, however, any additional expenses (e.g. accommodation, travel or incidentals) would be at your own cost.

 

Travel insurance

It is strongly recommended that travellers hold a relevant travel insurance policy when a holiday tour involves other tour operators, or where the Traveller’s Refund Guarantee does not apply. Travel insurance can protect you against the costs of cancellation before a tour departs and during the tour. Accidents can and do happen and can be very costly if you are not insured. Please ask our team at the time of booking if you require assistance with travel insurance. If you choose to purchase travel insurance with another provider, we will require a copy of the policy to confirm insurance has been taken out.

 

If a tour recommends travel insurance be taken and you choose not to do so, you will be required to sign a waiver declaring this.

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